5 skills I developed working in IT

While we sometimes forget the humans behind the computer systems, this article highlights our humans and their skills.

We all learn a lot in our work. Whether it's technical or interpersonal skills, or even life lessons, we learn and grow in the professional world every day. That's why this week, we decided to highlight what our technicians have learned working in IT. We surveyed all our technicians, from different backgrounds and backgrounds, some with over 20 years of experience, others fresh out of school.
So, what has their career in IT brought them?

1. The Organization

One of the points that came up among all our technicians, in one way or another, is the ability to be organized. To plan ahead. Pierre-Baptiste tells us that “It’s rare that everything goes as planned, […] there are always things that don’t work as they should,” and Laurence explains, “You always have to have a plan B, and even a plan C for every situation!”

Indeed, in IT, it is difficult to predict what will happen or even where the problem that needs to be resolved comes from before being on site. It is therefore necessary to have the ability to organize yourself in advance so as not to miss anything and to have all the necessary resources to resolve the problem.

2. Communication

The second lesson that came up often with our technicians is focused on communication. They have all developed a keen sense of conversation and communication. They have learned to converse easily with our customers, to develop friendly relationships while remaining professional. Because the work of an IT technician does not only revolve around technology, far from it. The human aspect is, for us, the most important element of our work .
Pierre-Alexandre says: "I have succeeded, at least I believe, in becoming an expert at properly guiding people over the phone. I sometimes still take pleasure in doing these basic troubleshooting tasks that require providing step-by-step instructions to our customers."

3. Documentation

In a field like IT, where technologies are constantly evolving, the ability to document becomes a key skill. You need to be able to stay up-to-date with the latest developments and technologies in order to provide quality service. Indeed, Laurence explains, “After moving from a solo dynamic to teamwork, the pleasure of documenting and pushing my team to do it just as well is still present in me.”

4. Patience

A Turkish proverb says that “Patience leads to success, haste leads to nothing.” This proverb is completely applicable in our work.
Indeed, our technicians must be patient, Pierre-Baptiste (PB) explains, “Between waiting times when a computer is not working at the desired speed and customer training, you have to be very patient.” And yes, the job of IT technician requires patience, so if, like PB, you are not naturally patient, this is a skill that this job will help you develop!

5. Autonomy

Finally, autonomy is another skill that many of our technicians have developed or perfected throughout their careers. This skill is very important because as an IT technician, you are often left to your own devices. This ability to be autonomous, to solve problems, and to manage priorities independently then becomes essential. Maxime says, “Priority management […] is an important thing in the field. To provide quality service, you have to know how to manage yourself in order to be proactive.”

In Summary

Organization, communication, documentation, patience, and autonomy are the key skills of an IT technician. Combining technical and interpersonal skills, this profession is a daily learning process, where each new experience strengthens our technicians' abilities.
Today, we wanted to highlight our technicians: Pierre-Baptiste, Maxime, and Jie! A big thank you to them, because without them, Nexxo wouldn't be the company it is today.

About Nexxo

Nexxo Computer Solutions specializes in providing IT and technology services to Quebec businesses. Its mission is to offer Quebec companies IT services tailored to their needs. Acting as an external IT department, it handles all of a company's IT tasks, allowing it to focus on its business activities. It achieves this by collaborating closely with its clients and putting their interests at the center of its concerns.