Case Study: SmartPixel

In this case study, discover how Nexxo brings security and IT convenience to SmartPixel.

Founded in 2008 by Hadrien Laporte, SmartPixel is an innovative company that offers a turnkey interactive digital tool development service, including 3D modeling. Its tools are primarily used for real estate projects, but also for engineering, marketing, and sales.

Over the past 3 years, SmartPixel has experienced exponential growth and has seen its IT needs become more complex. A lack of time and knowledge led the company to choose to outsource their IT services. Indeed, their resources being limited, with only one person responsible for managing IT-related tasks internally, they needed a solution that would relieve the internal IT manager but above all allow them to focus on their core business .

Looking for an IT partner

Looking for a trusted IT partner, SmartPixel needed flexibility and availability to ensure their IT needs could be efficiently addressed at all times. The company discovered PAL-TI Solutions Informatiques through web research, and a connection was immediately established from the first meeting, explains Philippe Morin, IT coordinator at SmartPixel.

Since the beginning of the collaboration between our two companies, SmartPixel has seen its IT department reinvent itself: we help them plan, execute, and monitor their IT ecosystem , including the implementation of an account management system (Active Directory). As soon as an internal problem (servers, connection, Wi-Fi, etc.) arises, our services relieve SmartPixel's workload.

With regular contact points , we ensure that the services we offer are always adequate and in line with the expectations and needs of our client, thus proposing adjustments as needed and allowing us to plan the next steps.

Better manage computer stress

Thanks to our IT experts, SmartPixel better manages stressful IT situations because Nexxo handles problems quickly, allowing them to save time and be more efficient . Their technicians pay close attention to details that SmartPixel's teams wouldn't necessarily have seen, says Mr. Morin; they identify difficulties before they arise, thus avoiding more stress.

“Nexxo acts as an IT safety cushion for SmartPixel”

What SmartPixel particularly appreciates about Nexxo, Philippe Morin points out, is the professionalism that is accompanied by a friendly relationship of trust , “ as if they were part of the SmartPixel team ”. Finally, Philippe also highlights the willingness to support and share knowledge demonstrated by Nexxo technicians.

About Nexxo

Nexxo Solutions informatique is a company specializing in providing IT and technology services to Quebec businesses. Its mission is to offer Quebec companies IT services tailored to their needs. Acting as an external IT department, it handles all of a company's IT tasks, allowing it to focus on its business activities. It achieves this by collaborating closely with its clients and putting their interests at the center of its concerns.