Copilot in Microsoft Teams – New features, agents, and more

Microsoft Teams continues to evolve, becoming a powerful hub for collaboration and communication in the modern workplace. With the integration of Copilot, an AI-powered tool, Teams is pushing the boundaries. It's innovating how we interact with technology to streamline workflows, improve productivity, and unlock new business value.

Recent updates to Copilot in Microsoft Teams include:

• Improved Agent Abilities
• Smarter Interactions with AI
• Additional features to help teams accomplish tasks more efficiently

In this Nexxo article, we'll explore the latest updates to Copilot in Microsoft Teams, including new features and AI assistants (agents), and how these innovations can transform how your business operates.

What is Copilot in Microsoft Teams?

Copilot is Microsoft's AI-powered assistant. It's integrated into tools like Teams, Word, Excel, and PowerPoint. It's designed to help you accomplish a variety of tasks ( see our blog post on Microsoft 365 Copilot ).

In Microsoft Teams, Copilot acts as an intelligent agent, helping users with tasks such as:

• Automate processes
• Task management
• Analyze data and
• Provide real-time information

Copilot's key strength is its ability to leverage existing data. It can also work seamlessly across platforms. It provides actionable recommendations, transforming the way teams collaborate.

New Copilot features in Microsoft Teams

The latest updates to Copilot in Teams bring several new features. They aim to make interactions more:

• Intuitive
• Productive and
• Friendly

These features help users accomplish complex tasks and more.

Improved collaboration features

Copilot can now operate even more seamlessly in team environments. It can help organize meetings and summarize conversations, in addition to providing real-time suggestions during discussions.

• Automatic meeting summaries : Automatically generating meeting summaries is a particularly interesting feature. After a team meeting, Copilot can provide a detailed summary. It can highlight important points, actions, and decisions that were made. No more endless note-taking!
• Intelligent task management : Copilot can now help manage tasks more efficiently. It analyzes conversations in chats or meetings. It can then automatically identify tasks, assign them to team members, and track their progress.

Smarter AI suggestions

The new update brings more refined AI suggestions to Copilot, allowing it to provide better recommendations based on context and historical data.

• Context-aware responses : Copilot's AI has become more context-aware. This means it can provide more relevant responses during chat discussions or meetings. This minimizes irrelevant suggestions and helps teams stay focused.
• Personalized insights : As Copilot interacts with a team, it learns from their past behaviors. It can offer personalized insights and recommendations. For example, it can suggest the best times to schedule meetings based on attendee availability.

Agents in Copilot: a new way of working

One of the most exciting developments is the introduction of agents in Copilot. These agents take automation and AI-driven assistance to the next level. They act as specialized virtual assistants that can handle specific business functions.

What is a Copilot agent?

Copilot agents are AI-powered assistants dedicated to specific tasks. You can customize them to handle specific functions or workflows. Agents focus on specific areas such as customer support, sales, or project management. Each agent is equipped to perform specialized tasks, making them a valuable asset for small and medium-sized businesses.

Agent capacity

Let's take a look at some of the key capabilities these agents bring to Teams.

• Automation of routine tasks : Agents can automate a wide range of routine tasks. These include responding to customer inquiries and managing daily reports. This automation allows employees to focus on higher-value activities.
• Integration with enterprise tools : Copilot agents integrate seamlessly with other Microsoft 365 tools, including Dynamics 365, SharePoint, and Outlook. This allows them to provide feedback, answer questions, or complete tasks based on real-time data.
• Multitasking capabilities : Agents are also able to handle multiple tasks simultaneously. For example, a customer support agent can handle multiple customer requests. They can provide responses based on predefined workflows or knowledge bases. This can improve the efficiency of customer service teams.

Benefits of using Copilot in Microsoft Teams

Integrating Copilot into Teams offers several significant benefits. Here are a few.

Increased productivity

Copilot automates routine tasks like scheduling, meeting management, and task assignment, freeing employees to focus on more important activities. Its intelligent recommendations help teams make faster, more informed decisions.

Better communication

Copilot can summarize meetings, track action items, and offer context-specific suggestions. This helps clarify communication and make it more effective. It also helps reduce misunderstandings and keeps projects on track.

Better decision making

Copilot has access to AI-powered data insights and analytics. This empowers teams to make more informed decisions. Copilot helps highlight trends, provide performance metrics, and identify areas for improvement.

Better process management

Agents and automation tools help manage workflows. This ensures teams complete tasks on time and with fewer errors. They can track project progress and automate customer interactions. Copilot helps ensure smooth operations.

Looking Ahead: The Future of AI in Teams

As AI continues to advance, we can expect even more innovative features. Future updates will likely bring deeper integrations with external systems as well as smarter agents capable of handling increasingly complex workflows.

The future of AI in collaboration tools like Teams represents a promising opportunity. By adopting these AI-powered tools now, businesses can stay ahead of the curve and unlock new growth opportunities.

Work smarter, not harder! We can help

Copilot in Teams is just one example of the power of Microsoft 365 in the age of AI. Need help understanding how to effectively harness this power? Our Microsoft technical experts are here to help. Contact Nexxo today to schedule a meeting.

About Nexxo

Nexxo Computer Solutions specializes in providing IT and technology services to Quebec businesses. Its mission is to offer Quebec companies IT services tailored to their needs. Acting as an external IT department, it handles all of a company's IT tasks, allowing it to focus on its business activities. It achieves this by collaborating closely with its clients and putting their interests at the center of its concerns.