The Situation
It was a quiet Saturday morning when Nexxo’s monitoring systems flagged something suspicious on the network of a long-time HR client. A cryptovirus — one designed to encrypt entire file systems and hold them hostage — had breached a single endpoint.
With sensitive employee records, candidate profiles, and client contracts at stake, even a short delay could have triggered operational chaos, regulatory issues, and long-term reputational damage. In many SMB environments, an incident like this would lead to several days of downtime, data loss, and costly recovery.
The Response
Because this client had entrusted Nexxo with end-to-end IT management — including proactive monitoring, automated threat detection, and rapid incident response — we were able to act immediately.
Within minutes of detection:
- The infection was isolated before it could spread to additional devices or the server infrastructure.
- Our cybersecurity team launched a full incident response protocol, identifying the attack vector, neutralizing the malware, and scanning all network assets for residual threats.
- System recovery began Saturday afternoon, with full reinstallation and restoration across affected machines.
- Integrity checks and testing were performed to ensure no latent threats remained, and all backups were validated.
- A full debrief and patch audit were completed by Sunday evening, including vulnerability fixes and user re-training.
The Outcome
By Monday at 8:00 AM, the client’s team walked into their office and logged into fully restored systems, with zero visible impact on their operations. Email, file systems, HR tools, and client portals were all live. No data was lost. No client calls were missed.
This wasn’t luck. It was the result of planning, technology, and a partner built for resilience.
Results That Matter
0 workstations lost
100% data restored
36 hours from detection to full recovery
No downtime or impact on operations
Renewed trust and strengthened security posture
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